Delivery, Returns & Refund Policy
At Wellness Oil Australia, we believe in honest ingredients, reliable service, and clear communication. Please take a moment to review our delivery and return policies to ensure the best possible experience.
Shipping & Delivery (Australia Only)
We proudly ship Australia-wide. Orders are packed with care and dispatched quickly to get your products to you in perfect condition.
- Processing Time: Orders are processed within 1–2 business days
- Standard Delivery: Estimated 2–6 business days
- Express Delivery: Available at checkout (usually 1–3 business days)
- Free Shipping: Automatically applied to orders over AU$80
Note: We currently do not ship internationally.
Return Policy
Due to the natural and personal-use nature of our products, we are unable to accept returns or exchanges for change of mind.
We encourage you to read product descriptions carefully and reach out with any questions before completing your purchase. Our team is happy to assist.
Damaged, Incorrect, or Faulty Items
Your satisfaction is our priority. If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A brief description of the issue
- Clear photos (if applicable)
We’ll assess the situation and may offer a replacement, store credit, or refund where appropriate.
Contact us: wellnessoilaustralia@gmail.com
Refunds
Refunds are issued only in cases where:
- The product is defective
- An incorrect item was sent
Refunds (if approved) will be processed back to your original payment method. Please allow 3–5 business days for processing.
Questions?
We’re always here to help.
Support hours: Monday to Sunday, 9:00 AM – 6:00 PM AEST
Email: wellnessoilaustralia@gmail.com
Thank you for choosing Wellness Oil Australia.
We appreciate your trust in natural, Australian-made self-care.
